We are your trusted health partner. Local doorstep deliveries is within the hour .We are Licensed and Regulated by the Pharmacist's Council of Nigeria(PCN).Prices displayed here may differ due to inflation.

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We are your trusted health partner. Local doorstep deliveries is within the hour .We are Licensed and Regulated by the Pharmacist's Council of Nigeria(PCN).Prices displayed here may differ due to inflation.

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Privacy Policy | Sanlive Pharmacy Nigeria.

INTRODUCTION

Sanlive Pharmacy ("we", "us", "our") is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase on sanlivepharmacy.com.

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

We operate in full compliance with the Nigeria Data Protection Regulation (NDPR) issued by the National Information Technology Development Agency (NITDA) and all other applicable Nigerian laws.

1. WHO WE ARE

Sanlive Pharmacy Licensed by the Pharmacists Council of Nigeria (PCN) NAFDAC Compliant Online Pharmacy  🌐 sanlivepharmacy.com

2. INFORMATION WE COLLECT

2.1 Personal Information When you register, place an order, or contact us, we may collect:

  • Full name
  • Email address and phone number
  • Delivery address
  • Date of birth
  • Medical history and prescription information
  • Payment information (processed securely — we do not store card details)
  • Government-issued ID (where required for prescription verification)

2.2 Non-Personal Information We automatically collect certain technical information including:

  • Browser type and version
  • IP address and approximate location
  • Device type and operating system
  • Pages visited and time spent on our platform
  • Referral source (how you found us)

2.3 Medical & Prescription Information As a licensed pharmacy, we collect prescription information strictly for the purpose of dispensing medications safely and legally. This information is handled with the highest level of confidentiality and is only accessible to our licensed pharmacist.

3. HOW WE USE YOUR INFORMATION

We use your personal information solely for the following purposes:

  • Processing and fulfilling your medication orders
  • Verifying prescriptions with our licensed pharmacist
  • Delivering your orders to your specified address
  • Providing customer support and responding to enquiries
  • Sending order confirmations, receipts, and delivery updates
  • Sending relevant health information, newsletters, and promotions (with your consent)
  • Improving our website, services, and user experience
  • Complying with legal, regulatory, and pharmaceutical requirements
  • Preventing fraud and ensuring platform security
  • Complying with requests from NAFDAC, PCN, and other regulatory authorities

We will never use your information for any purpose not listed above without your explicit consent.

4. INFORMATION SECURITY

We take the security of your personal and medical information extremely seriously. Our security measures include:

  • SSL Encryption — all data transmitted between your browser and our servers is encrypted
  • Secure Payment Processing — payments are processed through PCI-DSS compliant payment gateways
  • Access Controls — only authorised personnel can access sensitive customer information
  • Secure Data Storage — all data is stored on secured, encrypted servers
  • Regular Security Audits — we regularly review and update our security practices

Despite these measures, no online platform can guarantee 100% security. We encourage you to use strong passwords and keep your account credentials confidential.

5. SHARING YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Licensed Pharmacist — to review and process your prescriptions
  • Delivery Partners — your name and delivery address are shared with our courier partners solely to fulfil your order
  • Payment Processors — your payment information is processed by our secure payment gateway partners
  • Regulatory Authorities — NAFDAC, PCN, NDPC, law enforcement, or other authorities where required by Nigerian law
  • Legal Proceedings — where disclosure is required by a court order or legal obligation

All third parties we work with are contractually bound to protect your information and use it only for the specified purpose.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Keep you logged into your account
  • Remember items in your shopping cart
  • Analyse how our website is used to improve performance
  • Deliver relevant content and promotions

Types of cookies we use:

Cookie Type Purpose
Essential cookies Required for the website to function
Analytics cookies Help us understand how visitors use our site
Marketing cookies Used to show relevant promotions

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. YOUR RIGHTS UNDER NDPR

Under the Nigeria Data Protection Regulation (NDPR), you have the following rights regarding your personal information:

  • Right of Access — request a copy of the personal information we hold about you
  • Right to Rectification — request correction of inaccurate or incomplete information
  • Right to Erasure — request deletion of your personal information subject to legal obligations
  • Right to Restriction — request that we limit how we use your information
  • Right to Object — object to the processing of your information for marketing purposes
  • Right to Data Portability — request your data in a portable, machine-readable format
  • Right to Withdraw Consent — withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us at [email address]. We will respond within 30 days.

8. MEDICAL INFORMATION & PRESCRIPTION PRIVACY

We understand the sensitive nature of medical and prescription information. We are committed to:

  • Storing prescription information securely and confidentially
  • Only sharing prescription information with our licensed pharmacist for dispensing purposes
  • Never using your medical information for marketing without your explicit consent
  • Retaining prescription records only as long as required by Nigerian pharmaceutical regulations
  • Disposing of prescription records securely when no longer required

9. RETENTION OF YOUR INFORMATION

We retain your personal information for as long as:

  • Your account remains active
  • Required to fulfil the purposes outlined in this policy
  • Required by Nigerian law, regulatory obligations, or pharmaceutical record-keeping requirements

When your information is no longer needed, we securely delete or anonymise it.

10. CHILDREN'S PRIVACY

Our platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

11. THIRD PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

  • Post the updated policy on this page with a new effective date
  • Notify registered customers via email
  • Display a prominent notice on our website

We encourage you to review this policy regularly. Continued use of our platform after changes constitutes your acceptance of the updated policy.

13. COMPLAINTS

If you believe we have mishandled your personal information, you have the right to lodge a complaint with:

National Information Technology Development Agency (NITDA) Nigeria Data Protection Bureau 📧 info@nitda.gov.ng 🌐 nitda.gov.ng

We would however appreciate the opportunity to address your concerns directly before you escalate to a regulatory authority. Please contact us first.

14. CONTACT US

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer:

📍 Sanlive Pharmacy 29 Doyin Omololu Street, Ketu.Lagos, Nigeria

📞 Phone: 08058885913📧 Email: support@sanlivepharmacy.com🌐 Website: sanlivepharmacy.com